Terms of Service

1. Acceptance of Terms

By accessing or using Outreach ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including free and paid subscribers.

2. Description of Service

Outreach is a SaaS platform for managing email outreach campaigns, leads, follow-ups, and sender accounts. Features include campaign management, email scheduling, template management, and analytics. The Service is provided on an "as-is" basis and features may change over time.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials. You agree to:

• Provide accurate and complete registration information.
• Notify us immediately of any unauthorized access to your account.
• Be responsible for all activity that occurs under your account.
• Not share your login credentials with unauthorized third parties.

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes. You must not:

• Send unsolicited bulk email (spam) or messages to recipients who have not given permission.
• Harvest or collect email addresses or personal data without explicit consent.
• Use the Service to distribute malware, phishing content, or fraudulent messages.
• Violate the CAN-SPAM Act, GDPR, CASL, or any other applicable email marketing law.
• Send emails to purchased, rented, or scraped mailing lists.
• Impersonate another person, organization, or entity.
• Attempt to gain unauthorized access to the Service or other users' data.

Violation of this policy may result in immediate account suspension without refund.

5. Payment Terms

Paid plans are billed in advance on a monthly or annual basis. All payments are processed securely via Stripe. Prices are subject to change with 30 days' notice. You are responsible for all applicable taxes. Upgrades take effect immediately; downgrades take effect at the next billing cycle.

6. Cancellation Policy

You may cancel your subscription at any time from your account settings. Upon cancellation, you retain access to the Service until the end of your current billing period. We do not provide refunds for unused time on a current billing period except where required by law.

7. Limitation of Liability

To the maximum extent permitted by law, Outreach shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, revenue, or business opportunities. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

8. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in the jurisdiction where the service is operated. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force.